How can we help?

Quick answers below. Anything else, just email us. A real person reads every message.

Adding photos

The app didn’t find my photos. Collect needs access to your photo library to select the photos from the album’s dates. Open Settings, then Collect, then Photos, and choose Full Access. You can also tap “Pick from my library instead” to choose photos by hand.

A friend doesn’t have an iPhone. Send them the same link. They can add photos from their browser, without an account.

My upload stopped. Keep the app open until it’s done. If it stops, open the album again and tap +. Photos that are already in won’t be added twice.

Albums

The invite link went to the wrong people. If you organised the album, open it, tap ••• and choose Reset link. The old link stops working right away.

Leaving an album. Open the album, tap ••• and choose Leave.

A photo shouldn’t be there. Open the photo and tap Report. If it’s yours, tap Delete.

Your account

Deleting your account. In the app, tap your initial at the top right, then Delete account. Your albums and photos are deleted with it. See the privacy policy for exactly what happens.